Information
We at Raccoon And Rain understand you have questions about our hand-crafted gifts. We've compiled some frequently asked questions to help you understand our products, policies, and processes better. If you don't find the answer you're looking for, please don't hesitate to contact us at [[email]] or call us at [[phonenumber]].
Frequently asked questions
Find answers to common queries about Raccoon And Rain's hand-crafted T-shirts, jewellery, macrame, soaps, and candles. We aim to provide clarity and ensure you have all the information you need for a smooth shopping experience.
What do I need to give you for customisation?
To ensure your custom T-shirt, jewellery, or other hand-crafted gift is perfect, please provide clear and specific details about your requirements. This includes any designs, text, sizing, colour preferences, and any other relevant information that will help us bring your vision to life. The more detail you provide, the better we can meet your expectations.
Are there any materials, sizing details, or care instructions that customers frequently ask about for your products?
We understand the importance of knowing the specifics of our products. For T-shirts, we use high-quality, comfortable materials. Sizing details are provided on each product page. Care instructions vary depending on the item; however, we generally recommend gentle hand washing or a delicate machine cycle to prolong the life of your hand-crafted gifts. Detailed care information is included with each purchase. For specific material or sizing questions, feel free to contact us.
What are the key things customers should know about shipping, returns, or any policies specific to Raccoon And Rain?
When placing an order with Raccoon And Rain, please ensure you are certain of your requirements as all items are custom made. Shipping costs will be calculated at checkout based on your location. As each item is hand-crafted to order, please note that returns are only accepted for damaged or defective goods. Contact us within 14 days of receiving your order if you have any concerns. Our full policies are available on our website at [[website]].
Is there anything about Raccoon And Rain's story, mission, or values that would help customers understand your business better?
Raccoon And Rain was born from a love of creativity and a passion for hand-crafted artistry in Ireland. Our mission is to provide unique, personalized gifts that bring joy and meaning to our customers' lives. We value quality, sustainability, and customer satisfaction above all else. Every item is made with care and attention to detail, reflecting our commitment to excellence. By supporting Raccoon And Rain, you are supporting a small business dedicated to creating beautiful, one-of-a-kind treasures.
More questions?
Still have questions? We're here to help! Contact us today and we will gladly help.